Privacy Policy

Privacy Policy for Hail Inc. 

Effective Date: 7/10/2020
Last Updated: 7/10/2025

Highwater Ranch Inc. is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website hailinc.com, schedule services, or interact with us.

1. Information We Collect

a. Personal Information You Provide

When you fill out forms on our site, book an appointment, or contact us, you may provide:

• Full name
• Email address
• Phone number (including for SMS/text alerts)
• Vehicle details (make, model, damage type)
• Insurance claim details (if applicable)
• Any other information you submit voluntarily

b. Automatically Collected Information

When you visit our site, we may collect:

• IP address
• Browser type, device type
• Operating system
• Referral source
• Pages visited and time on site

This is collected via cookies, Google Analytics, Meta Pixel, and other tracking technologies.

2. How We Use Your Information

We use your information to:

• Respond to service inquiries and appointment requests
• Provide text/email updates about your repair or scheduling
• Improve our services and customer experience
• Send promotional emails or texts (you may opt out)
• Process insurance or billing info as needed
• Comply with legal and regulatory obligations

3. SMS/Text Message Consent

By submitting your phone number on our website, you consent to receive SMS text messages related to your inquiry or service. Standard message and data rates may apply. You can opt out at any time by replying “STOP.”

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Our service providers and subcontractors (such as repair technicians or software vendors)
• CRM and marketing platforms (e.g., GoHighLevel, Mailchimp)
• Insurance partners (if authorized by you)
• Legal or government authorities if required by law

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights and Choices

You have the right to:

• Request access to or correction of your personal data
• Opt out of marketing communications
• Request deletion of your data (unless we are legally required to retain it)

California Residents (CCPA) and EU/UK Residents (GDPR) may have additional rights including:

• The right to know what data we collect and how it’s used
• The right to data portability
• The right to limit use of sensitive personal information
  To make a request, contact us at [Insert Contact Email].

7. Cookies and Tracking

We use cookies to personalize your experience and analyze site traffic. You can disable cookies via your browser settings, but some features may not function properly.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top. Continued use of our services after changes means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Highwater Ranch Inc.
5930 Ingalls St #c Arvada, Co 80003
Salem@hailinc.com