Privacy Policy for Hail Inc

Effective Date: July 10, 2020
Last Updated: July 10, 2025

Highwater Ranch Inc. (“Hail Inc.,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit hailinc.com, schedule services, or interact with us through any communication channel.

When you submit forms on our website, schedule an appointment, request an estimate, or contact us, you may provide:

• Full name
• Email address
• Phone number (including for SMS/text alerts)
• Vehicle information (make, model, year, damage details)
• Insurance claim information (if applicable)
• Any additional information you choose to provide

When you visit our website, we may automatically collect:

• IP address
• Browser type and device type
• Operating system
• Referral source (how you arrived at our site)
• Pages visited, clicks, and time spent on the site
• General location information (city/state)

This data is collected through cookies, Google Analytics, Meta Pixel, and similar tracking technologies.

We use your information for purposes including but not limited to:

• Responding to service inquiries and estimate/appointment requests
• Providing text/email updates about your repair status or scheduling
• Managing insurance documentation and billing (with your authorization)
• Improving website performance, customer experience, and service processes
• Sending promotional emails or text messages (you may opt out at any time)
• Maintaining business records and complying with legal obligations

By providing your phone number on our website or through any form, you consent to receiving SMS/text messages related to your inquiry, appointment, service updates, or promotions.

• Standard message and data rates may apply
• You may opt out at any time by replying “STOP”
• Opting out will not affect your repair service or estimate
• SMS consent is not shared with third parties.

We do not sell your personal information.
We may share your information with trusted third parties, including:

• Service providers and subcontractors (e.g., PDR technicians, body shops)
• CRM, scheduling, and marketing platforms (e.g., GoHighLevel, Mailchimp)
• Insurance carriers and adjusters (only with your authorization)
• Legal authorities if required to comply with law, regulation, or court order

All third-party partners are required to protect your information and use it only for the services they provide to us.

We implement reasonable administrative, technical, and physical security measures to protect your personal information.
However, no system can guarantee 100% security, and we cannot ensure absolute protection of data transmitted online.

You may:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Opt out of marketing emails or SMS communications
• Request deletion of your personal information (unless retention is legally required)

You may also have the right to:

• Know what personal data is collected and how it’s used
• Request a copy of your data (data portability)
• Restrict or limit the use of certain data
• Object to certain types of processing

To exercise your rights, contact us at the email listed below.

We use cookies and tracking technologies to:

• Personalize your browsing experience
• Analyze website performance and traffic
• Improve marketing effectiveness

You can disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Our services are not intended for children under 13.
We do not knowingly collect personal information from children under 13.
If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Highwater Ranch Inc. / Hail Inc.
5930 Ingalls St, Suite C
Arvada, CO 80003
Email: Salem@hailinc.com